Customer Support

Get Help: Max Bupa’s Facebook engagement platform

January 21, 2014
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India’s premier health insurance company, Max Bupa now services hundreds of customers daily using its Facebook engagement platform – Get Help.  Get Help is one of a kind customer service platform which helps users to get services at their fingertips right from Facebook. Through this initiative, we have helped Max Bupa to take the...

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Customer Service: The Cultural & Geographical Differences b/w India & Western World

August 10, 2011
Customer Service: The Cultural & Geographical Differences b/w India & Western World

This post isn’t meant to criticize our culture or our organizations. Neither is it meant to be a rant which is the outcome of frustration while dealing with a service provider! It is a reflection of an observation which explains the behavioral patterns of organizations in India when coordinating with their customers! Perhaps this...

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